01Introduction
Welcome to StoryKrafters ("we," "our," or "us"). We provide personalized children's books created using information you provide about your child, including photos and personal details.
We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.
02Information we collect
2.1 Information you provide
When you use our services, we may collect:
Parent / guardian information
- Name
- Email address
- Billing and shipping information
Child-related information
- Name
- Age
- Interests and preferences
- Photos you upload
Account information
- Login credentials
- Subscription preferences
2.2 Automatically collected information
We may collect certain technical data automatically, including:
- IP address
- Browser type and device information
- Pages visited and usage behavior
- Cookies and similar tracking technologies
03How we use your information
We use your information to:
- Create personalized stories and illustrations
- Process payments and fulfill orders
- Deliver products (physical or digital)
- Provide customer support
- Improve our services and user experience
- Communicate with you about your account or orders
04Children's privacy
Our services involve children's information, but are intended for use by parents or legal guardians only.
We:
- Only collect child data provided by a parent / guardian
- Use child information solely to create personalized content
- Do not allow children to create accounts directly
05How we share information
We do not sell your personal information.
We may share data with:
- Service providers (e.g., printing, shipping, payment processors)
- Cloud storage and hosting providers
- Legal authorities if required by law
All third parties are required to protect your data.
06Data storage and security
We implement appropriate safeguards, including:
- Encryption (in transit and / or at rest where applicable)
- Access controls and authentication
- Secure storage of uploaded photos and personal data
However, no system is 100% secure.
07Data retention
We retain your data:
- As long as your account is active
- As needed to fulfill orders
- As required for legal or tax purposes
You may request deletion at any time (see Section 09).
08Cookies and tracking
We use cookies to:
- Maintain sessions
- Analyze usage
- Improve performance
You can disable cookies in your browser, but some features may not function properly.
8.1 Product analytics (PostHog)
We use PostHog, a product analytics service, to understand how visitors and customers use StoryKrafters. PostHog helps us identify where users get stuck, which features are useful, and how to improve the experience.
PostHog collects:
- Pages you visit and links you click on our site
- Device, browser, and approximate location (derived from IP address)
- Anonymous interaction events (e.g., when you start onboarding or complete checkout)
- Your email address, but only after you've voluntarily provided it during onboarding, so we can connect your activity across sessions
We do not use PostHog to record form input contents (such as passwords or payment details). PostHog data is processed on PostHog's US Cloud infrastructure. For more information, see PostHog's privacy policy.
If you would like us to delete the analytics data associated with you, please contact legal@storykrafters.com.
09Your rights
Depending on your jurisdiction (including Canada), you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
To exercise these rights, contact us at legal@storykrafters.com.
10International data transfers
Your information may be stored or processed outside your country (including Canada). We ensure appropriate safeguards are in place.
11Third-party services
We may use third-party services (e.g., payment processors, analytics tools). These services have their own privacy policies.
12Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
13Contact us
If you have questions about this Privacy Policy, reach out any time.